Accenture to acquire OnProcess Technology

Accenture to acquire OnProcess Technology

To enhance supply chain operations capabilities

  • By ICN Bureau | November 14, 2023

Accenture has agreed to acquire OnProcess Technology, a provider of supply chain managed services, to help organizations refine processes, improve the way inventory is managed and solve complex service challenges.

With this acquisition, Accenture will enhance its supply chain capabilities, specifically in asset recovery and service supply chain management, making it easier for clients to manage service orders, drive returns, track movement and ensure the appropriate reuse, disposal or recycling of assets.

OnProcess specializes in reverse logistics for every step of the after-sales process, leveraging automation, AI and data-led decision-making to maintain visibility from planning to asset recovery.

Together, Accenture and OnProcess will offer clients supply chain delivery capabilities with integrated after-sales operations. The combined solution will improve operational efficiency and enhance the customer experience, all while supporting a more sustainable supply chain.

Headquartered in Boston, OnProcess has more than 1,500 employees located in the U.S., India, Costa Rica and Bulgaria. With their expertise they serve clients across a diversified portfolio in industries like communications, media and technology, medical devices, logistics and manufacturing.

“In recent years, supply chains have risen to one of the most important business functions on the CEO agenda. In today’s environment, the challenge is to drive cost efficiency while continuing to embed and accelerate resiliency. This is why we see the focus on supply chain operations as a vital source of competitive advantage,” said Melissa Twiningdavis, senior managing director of supply chain operations, Accenture.

“With OnProcess and its highly qualified professionals, we are strengthening our ability to help organizations in their supply chain reinvention efforts, enabling them to leverage domain talent, data and processes, to transform operations successfully.”

“OnProcess is trusted by many of the world leading manufacturers and service providers to power their service and aftermarket supply chains. Accenture will provide our people with exciting new opportunities and expand the value we can deliver to our clients with services and capabilities that create end-to-end solutions,” said Oliver Lemanski, CEO of OnProcess. “Together we will help organizations streamline the entire process chain, create predictability, drive transformation and pave the way to a more sustainable future.”

"We wish the team at OnProcess the best in this new leg of their journey," said Padmini Sekhsaria, Principal at the Narotam Sekhsaria Family Office (NSFO), the global investment firm that owns the majority stake in the company. "We are delighted that the OnProcess team will become part of Accenture enabled by a new scale to help serve its customers and collaborate with partners. OnProcess has built what we believe is the industry standard for complex service operations management and Accenture will offer its employees exciting new opportunities to support an expanded customer base."

Completion of the acquisition is subject to customary closing conditions, including required antitrust clearances.

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